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    ServiceNow Administrator

    Course Description:

    Elevate your IT service management skills with our "ServiceNow Administrator" course. This comprehensive program is designed to equip IT professionals with the knowledge and expertise needed to effectively manage and configure ServiceNow, a leading cloud-based IT Service Management (ITSM) platform. Gain hands-on experience in administering ServiceNow instances, automating workflows, and optimizing IT processes to enhance organizational efficiency and service delivery.

    Key Learning Outcomes:

    • ServiceNow Fundamentals: Understand the core concepts and architecture of ServiceNow, including its components and capabilities.
    • Instance Management: Learn to configure and manage ServiceNow instances, including instance security, user management, and system settings.
    • ServiceNow Applications: Gain proficiency in key ServiceNow applications, such as Incident Management, Problem Management, Change Management, and Asset Management.
    • Workflow Automation: Explore how to design, create, and manage workflows to automate business processes and improve service efficiency.
    • Service Catalog Management: Learn to create and manage service catalogs, including defining services, building workflows, and configuring approvals.
    • Reporting and Dashboards: Develop skills in creating and customizing reports and dashboards to monitor and analyze IT service performance.
    • Integration and Data Management: Understand how to integrate ServiceNow with other systems and manage data imports, exports, and transformations.
    • Security and Compliance: Learn to implement and manage security policies, user roles, and access controls to ensure compliance and data protection.

    Course Modules:

    1. Introduction to ServiceNow
      • Overview of ServiceNow Platform
      • Key Features and Benefits
      • Navigating the ServiceNow Interface
    2. Instance Configuration and Management
      • Setting Up and Configuring Instances
      • Managing Users and Groups
      • Configuring Instance Security Settings
    3. Core ServiceNow Applications
      • Incident Management
      • Problem Management
      • Change Management
      • Asset and Configuration Management
    4. Workflow and Automation
      • Designing and Creating Workflows
      • Automating Routine Tasks
      • Utilizing Flow Designer and Workflow Editor
    5. Service Catalog Management
      • Building and Managing Service Catalogs
      • Creating Catalog Items and Categories
      • Configuring Approval Processes
    6. Reporting and Dashboards
      • Creating Custom Reports
      • Building and Managing Dashboards
      • Utilizing Performance Analytics
    7. Integration and Data Management
      • Integrating ServiceNow with External Systems
      • Importing and Exporting Data
      • Data Transformation and Management
    8. Security and Compliance
      • Implementing Security Policies
      • Managing User Roles and Access Controls
      • Ensuring Compliance with Industry Standards

    Who Should Attend:

    This course is ideal for IT professionals, system administrators, and those responsible for managing and configuring ServiceNow environments. Basic knowledge of IT service management concepts and experience with IT systems is recommended but not required.

    Course Duration:

    The course spans over  weeks, with instructional content, including lectures, hands-on labs, and interactive discussions.


    Upon successful completion of the course, participants will receive a Certificate of Completion in ServiceNow Administration, demonstrating their proficiency in managing and optimizing ServiceNow environments.

    Empower your IT service management capabilities and advance your career with our "ServiceNow Administrator" course. Acquire the skills to effectively configure, manage, and optimize ServiceNow to drive IT service excellence.


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